Q: What is your guarantee policy?

A: All products ordered from GiftBasketsforDelivery.com are covered by our 100% Satisfaction Guarantee Policy. If you or your gift recipient are not completely satisfied with the quality of a delivered product, or it is in any way damaged prior to receipt, it will be replaced. Due to health concerns, perishables & food products may not be returned. These products are covered by our guarantee and will be replaced if they arrive damaged. Claims are reviewed on a case by case basis. Once a valid claim is established we may offer a refund or replacment. Please contact our customer service department immediately to place a claim. We must be contacted by 5 days after receipt of gift for claims to be honored. Any claims placed after that time will not be honored.

Q: Why should I buy from GiftBasketsforDelivery.com?

A: As a leader in the Gift basket industry since 2001, we are a five star rated website by Bizrate and Shopping.com. We offer the finest quality products at the best price and our prices are guaranteed to be the lowest. If you find a lower price after your purchase a gift on our site, we will refund the difference. Click here to view our Best Price Guarantee Policy.

Q: What is your discount policy?

A: We offer specials via our subscriber newsletter sent out twice monthly. Sign up on the left menu bar to receive this newsletter.

Q: If I place an order, how will my baskets be shipped?

A: We have negotiated rates with FedEx, our preferred carrier. We also utilize the US Postal Service for many orders. Your gift will be shipped via either carrier. Please see our Shipping Information page for specifics.

Q: Do you offer shipping insurance?

A: All gifts are insured against loss and damage during shipping at no extra cost to you.

Q: Can I ship my basket anywhere?

A: We ship only to the Continental United States. We do not ship internationally, to AK or HI or APO/FPO addresses.

Q: Can I send a personalized message with my gift baskets?

A: Yes, you can! Simply fill out the message you would like to be included before adding an item to your cart.

Q: Why do you need my recipient's phone number?

A: FedEx must have the recipient's phone number to qualify for our guaranteed delivery service. We will not contact your gift recipients via phone unless we are having problems with delivery.

Q: What are your hours of operation?

A: Our Customer Service Phone Lines Are Open
M-F 8:00AM thru 5:00PM EST
Live Help Hours
Mon-Fri 8AM-8PM EST

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard, Discover and American Express & Google Checkout. We offer invoicing on all pre-approved accounts. Terms are net 30 days from date of shipment.

Q: How long does it take to establish credit with your company?

A: It takes 5 - 7 business days for credit approval.

Q: Do you collect sales tax?

A: State law requires us to collect sales tax on items shipped in the state of Florida.

Q: How long will the gourmet foods in my gift basket stay fresh?

A: The items packaged inside are best if consumed within 6 to 9 months.

Q: Are the bottles of wine the size of a regular bottle of wine seen in stores?

A: All win gift baskets contain standard size 750 ML bottles.

Q: How will I know when my order has shipped?

A: You will receive a shipment confirmation email after your gifts have been shipped. You can track delivery status on our website in your account details page.

Q: What is your product substitution policy?

A: In the rare instance when demand outstrips supply of a particular item, we will replace it with one of equal or greater value at no additional charge.

Q: What is the Best Price Guarantee?

A: As a major retailer in the gift industry, GiftBasketsforDelivery.com takes great pride in the low prices and great values we offer our customers. We work hard to ensure that our gift selection, fast delivery, and award winning customer service work together to create a superior gift giving experience. We offer a Low Total Price Guarantee. If you find the identical product elsewhere, within 10 days of purchase, for a lower total price - product price plus & shipping and handling fee - we will match the total price or gladly refund the difference.